Terms & Conditions

Agreement to terms

These Terms & Conditions (“Terms”) govern your access to and use of the Neuro Manual website at neuromanual.com and any services provided by Neuro Manual Ltd, a company registered in England & Wales (company number 15805259), with its registered office at 14 Dyewood Close, Liverpool, L4 4AA. By using the Site or engaging us, you agree to these Terms. If you do not agree, please do not use the Site.

Definitions

• “Services” means the design, engineering, advisory, and related work we provide.
• “Client” means the individual or entity that engages us.
• “Deliverables” means the work product created for a Client under an engagement.
• “SOW” means a statement of work or proposal describing scope, timeline, and fees.

Services & engagements

The specific scope of any engagement is defined in a written SOW agreed by both parties. Each SOW, together with these Terms, forms the agreement for that engagement. Where an SOW conflicts with these Terms, the SOW controls for that engagement.

We perform Services with reasonable skill and care, using appropriately experienced people. Timelines are estimates made in good faith and may be affected by Client responsiveness and changes in scope.

Fees & payment

Fees are set out in the applicable SOW. Fixed-scope engagements are billed per the milestones stated in the SOW; ongoing engagements are billed monthly in advance. Invoices are due within 14 days unless stated otherwise.

Late payments may incur reasonable interest and may pause active work. Fees are exclusive of taxes, which the Client is responsible for where applicable.

Intellectual property

Upon full payment for an engagement, the Client owns all Deliverables created specifically for them under the applicable SOW, including source code and design assets.

We retain ownership of our pre-existing materials, tools, libraries, and general know-how. We grant the Client a perpetual, non-exclusive licence to use any such pre-existing materials embedded in the Deliverables as needed to use them. We may describe the general nature of the work in our portfolio unless otherwise agreed in writing.

Confidentiality

Each party will protect the other's confidential information with the same care it uses for its own, and will use it only to perform under the agreement. This obligation does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law.

Warranties & disclaimers

We warrant that Services will be performed in a professional and workmanlike manner. Except as expressly stated, the Site and Services are provided “as is” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

AI systems are probabilistic. While we build evaluation and safeguards into our work, we do not warrant that any model output will be error-free, and the Client is responsible for appropriate human review where outcomes are material.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, or consequential damages, or loss of profits or data. Our total aggregate liability arising out of or relating to an engagement will not exceed the fees paid by the Client for that engagement in the three months preceding the claim.

Indemnification

The Client will indemnify and hold us harmless from claims arising out of the Client's materials, the Client's use of the Deliverables, or the Client's breach of these Terms, except to the extent caused by our gross negligence or wilful misconduct.

Term & termination

Either party may terminate an ongoing engagement with 30 days' written notice. Either party may terminate immediately for a material breach that remains uncured 14 days after written notice. On termination, the Client will pay for Services performed up to the termination date, and we will deliver work completed and paid for.

Governing law

These Terms are governed by the laws of England and Wales, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of England and Wales, except that either party may seek injunctive relief in any competent court.

Changes to these terms

We may update these Terms from time to time. Changes take effect when posted to this page with a revised “last updated” date. Your continued use of the Site after changes constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Email theneuromanual@gmail.com.