Privacy Policy
Your privacy matters. This policy explains, in plain language, what we collect and how we handle it.
Overview
This Privacy Policy explains how Neuro Manual Ltd (“Neuro Manual,” “we,” “us,” or “our”) collects, uses, and safeguards personal information when you visit neuromanual.com(the “Site”), contact us, or engage our services.
Neuro Manual Ltdis the data controller for personal information processed through the Site. We are registered in England & Wales (company number 15805259), with a registered office at 14 Dyewood Close, Liverpool, L4 4AA. You can reach us about any privacy matter at theneuromanual@gmail.com.
We keep this simple on purpose: we collect the minimum we need to respond to you and run our business, we never sell your data, and you can ask us to delete it at any time.
Information we collect
We collect information in three ways:
- Information you provide. When you submit our contact form or email us, we receive your name, email address, company, and the details of your enquiry.
- Usage information. Like most websites, we collect limited technical data automatically — such as IP address, browser type, device, referring pages, and the pages you view.
- Engagement information. If we work together, we process the project materials, credentials, and documentation needed to deliver the engagement, governed by our services agreement.
How we use information
We use personal information to:
- Respond to your enquiry and provide a proposal;
- Deliver, maintain, and improve our services;
- Operate, secure, and improve the Site;
- Send service-related communications you have requested; and
- Comply with legal obligations and enforce our agreements.
We do not use your information for automated decision-making that produces legal effects.
Legal bases for processing
Under the UK GDPR and the Data Protection Act 2018, we rely on the following legal bases: your consent (which you may withdraw at any time); the performance of a contract with you; our legitimate interests in operating and improving our business; and compliance with legal obligations.
How we share information
We do not sell or rent personal information. We share it only with trusted service providers who process data on our behalf under appropriate agreements — for example, hosting, analytics, and email infrastructure — and only as needed to provide those services.
We may also disclose information where required by law, or to protect our rights, safety, and property.
Cookies & analytics
We use a minimal set of cookies and privacy-respecting analytics to understand aggregate Site usage. These help us see which pages are useful — never to build advertising profiles. You can block cookies in your browser settings without losing access to the Site.
Data retention
We keep enquiry information for as long as needed to respond and for a reasonable period afterward, and engagement records for as long as required to fulfil our contractual and legal obligations. When data is no longer needed, we delete or anonymise it.
Security
We apply industry-standard technical and organisational measures — encryption in transit, access controls, and the principle of least privilege — to protect personal information. No method of transmission or storage is perfectly secure, but we work hard to keep your data safe.
Your rights
Under the UK GDPR you have the right to:
- Access the personal information we hold about you;
- Correct inaccurate information;
- Request deletion of your information;
- Object to or restrict certain processing; and
- Request a portable copy of your data.
To exercise any of these rights, email us at theneuromanual@gmail.com. We respond within the timeframes required by law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.
International transfers
We operate remotely and may process information in countries other than your own. Where we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses to ensure your information remains protected.
Children's privacy
The Site is intended for businesses and professionals. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date above. Material changes will be reflected prominently on this page.
Contact us
Questions about this policy or your data? Email theneuromanual@gmail.comand we'll get back to you.